Everything in Pairing is about one thing: a week that holds together.
Here's what Pairing does today, screen by screen, and what it doesn't do yet. Every screen uses a made-up agency called Sagebrush Behavioral Services.
01 · The week
The whole week on one screen, with the gaps in red.
Every child and every session for the week, with who's working each one. An uncovered session doesn't hide in a cell somewhere. It stands out, and you can cover it from right there.
Day, week or month
Switch views on the web; see the day or the week on iPhone.
Repeating sessions
Set a session once as weekly, and change one day or every day after it.
Time off shows up
Approved time off appears on the schedule, so you see it before it becomes a gap.
Print it
Print the schedule by staff member, by child, or everyone.
02 · Covering a session
Pick who covers from a short list, not a phone tree.
Open an uncovered session and Pairing suggests staff to cover it, with the hours each person already has that week. The first time a technician works with a child, it asks you to confirm they've been trained on that child's plan.
Cover Tuesday 1:00–3:30
J.R. · Dana is out
Priya hasn't worked with J.R. yet
Before her first session, confirm she's been trained on J.R.'s plan.
Suggested staff
A short list to start from, or pick anyone yourself.
Hours in view
See how a session changes someone's week before you assign it.
First-pairing check
A training check before a tech's first session with a child.
One change, everyone's view
The new assignment shows on the week, the tech's day and the family's view.
03 · Time off
Time off that can't leave a child without a session.
Requests land in one queue. If approving one would leave a session uncovered, Pairing says which sessions and holds the Approve button until they're covered.
One queue
Every request, with how much notice it gave against your agency's policy.
Your policy, your numbers
Set your own notice windows and who approves.
Requests from the phone
Staff ask for time off from the iPhone app or the web.
Decline with a note
Say why, so nobody has to guess.
04 · Supervision
See where every technician's supervision stands.
Supervisors and directors see who's done for the month, who's on track and who's coming due, so a deadline doesn't arrive as a surprise.
Due soon, first
The people closest to a deadline are the ones you see first.
By team
Supervisors see their own team; directors see everyone.
05 · Messages
The team thread lives next to the schedule, not in a group text.
Team boards, direct messages and group threads, with read receipts so you know who has seen a change. On the web and on iPhone.
Read by 3 of 4
Know who has seen it without asking.
Needs a reply
Mark a post as needing acknowledgment and see who has.
Client details stay inside
Notifications say something needs you; the details appear after you sign in.
Web and iPhone
The same threads on a desk or in a car between sessions.
06 · Families
Parents see their own child's week, and can reach you.
If your agency turns it on, a parent sees their child's sessions with each therapist's first name, can message the agency, and can report a concern. They see nothing about any other child.
07 · Technicians
A tech's day, their hours, and their messages.
Technicians open the app and see today's sessions and their hours against their target for the week. Time off and messages are one tap away.
08 · Your agency
Set up for how your agency works, with each person seeing what their job needs.
Your logo and colour
Pairing takes on your agency's look.
Roles, not one login
Directors, program managers, supervisors, HR, technicians and parents each see their part.
Invite only
Nobody gets in unless your agency invites them.
When someone leaves
Deactivate them and their access ends, while their history stays.
Treatment plan dates
An expired plan stops new sessions from being booked against it.
Kept separate
Each agency's information is walled off from every other agency's.
Not yet
What Pairing doesn't do.
We'd rather you hear it here than on a call. Some of these are on our list to weigh; some we may never build.
- Billing, claims, EVV or payroll. Keep using the tools you have for those.
- Finding cover automatically when someone calls out. Today you pick from suggested staff.
- Text messages or phone notifications when the schedule changes. Notifications are inside the app for now.
- Calendar sync with Google or Outlook.
- An Android app. Pairing works in the browser on Android phones.
- An App Store listing. Our iPhone app is still in testing.