Questions agencies ask us.

Pairing is scheduling software for Idaho CHIS providers. It keeps your week in one place: which technician is in which session, what happens when someone calls out, time off, supervision deadlines, and the messages that go with all of it.

Not yet. We're talking with Idaho providers first to learn what would actually help, so there's nothing to buy or sign up for today. If you'd like to be part of that conversation, tell us about your agency.

No. Pairing is built around scheduling. It doesn't write clinical notes, submit Medicaid or insurance claims, handle EVV or run payroll. It's meant to sit alongside the tools you already use for those.

Yes. Pairing works in a web browser on computers and phones, including Android. We're also testing an iPhone app for technicians, supervisors and schedulers. It isn't in the App Store yet.

We haven't set pricing. We're still learning what agencies need, and there's nothing to buy today.

Pairing is built to meet HIPAA's requirements. HIPAA isn't a certificate anyone can hand a software company; it's a set of obligations: signed agreements, access controls, encryption, and a record of activity. We'd rather show you how we meet each one than show you a badge.

Yes. We sign a BAA with your agency before any of your client information goes into Pairing. No agency's data goes in without one.

You do. We use it only to provide the service to your agency.

No. We never sell your data or use it for advertising or marketing, and we never combine it with another agency's data.

More than people expect. A child's name next to a therapy session on a date is protected health information on its own. That's why Pairing treats the whole app as protected, not just a few fields. We wrote a longer guide: Is your therapy schedule protected health information?

In the United States, with Amazon Web Services (AWS), under a signed Business Associate Addendum with Amazon.

Every connection to Pairing is encrypted today. Before any agency goes live, your stored data and its backups will be encrypted too.

No. Every record belongs to one agency, and the database itself refuses to return another agency's records. It doesn't rely on each screen remembering to filter.

Access follows each person's role, so people see what their job needs and nothing more. Technicians see their own sessions, supervisors see their team, and directors see the whole agency. Parents, if you turn their access on, see only their own child.

Our own admin tools don't show client records. The only way to reach your data from outside your agency is tightly limited technical maintenance, and that access is logged.

Yes. Pairing records who created or changed a record and when, and it records attempts that were refused. Those entries can't be edited or deleted from within the app.

Pairing signs people out after a period of inactivity, and every sign-in has a maximum length whatever the activity. Repeated wrong passwords lock the account for a while.

No. Notifications only say that something needs your attention; the details appear after you sign in.

Yes. Before any agency goes live, your data will be backed up automatically, with backups encrypted and kept in the United States. We'll also practise restoring from them, because a backup nobody has restored is only a hope.

We'd contain it, find out what happened, and notify your agency without unreasonable delay, as HIPAA and our agreement with you require, with the details you need for your own notifications.

No client information has ever been exposed from Pairing.

No. We build and test with made-up children, staff and addresses, like the ones on this website.

Not yet. Today we test our own protections by deliberately trying to break them, and we'll tell you plainly if that changes.

A manager deactivates them and their access ends right away. They come off upcoming sessions, and their history stays so your supervision and scheduling records still make sense.

Your agency decides. If you turn on parent access, a parent sees only their own child's sessions and the conversations they're part of, and your agency can switch it off at any time.

Yes. If your agency leaves Pairing, we'll give you a copy of your data on request and then delete ours, or return and destroy it as you direct.

Whether they'll sign a BAA before your data goes in, where the data is stored, whether it's encrypted in storage as well as in transit, who at the vendor can see client records, how access ends when staff leave, and how you get your data back if you leave. We list more in our guide to scheduling options for Idaho CHIS providers.